💎COUNTOURS YOUR BODY This is a Powernet and comfy LYCRA LINNING high compression womens shapewear
💎 FEATURES 4 LINE HOOKS, Semi Covered Back, Straple, Perineal Hooks. Post surgery compression garment
💎FITS LIKE A GLOVE Maintain the shape you want and be confident about it. Butt lifting effect
💎HOURGLASS BODY SHAPER Post surgical girdle uses advanced powernet fabric and has slimming effect
💎USE THE SIZE CHART – it is hard to squeeze at first, but once on it will do its job
We do not accept returns or give refunds of any kind on fajas. Our products are considered underwear and are used in most of the cases for a postsurgical process. This makes human fluids impregnate the garment, and we want to maintain our product with the optimal quality without putting risk to someone else.
We only exchange garments in the case of manufacturing imperfection, material or sewing issues.
If there is a sizing issue, remember that every client takes their own measures and the measures that each client submitted will be used to customize each faja. We will not assume responsibility or change products if the measurements were not taken correctly.
If your faja does not fit, we will need to conduct a video call within the first week after receiving the order. You can also submit pictures and videos, to study your case and provide solutions. If the client does not want to cooperate or show the proper proof that the faja does not fit, she/he can send the garment back, and once we check it hasn’t been used, we would make the refund with a 30% discount that corresponds to the expenses of production. Any shipping cost will not be refunded. We only accept garments back upon approval and in a time frame of two weeks from the delivery date. The photo/videos that the client sends as evidence would not be used for other purposes different than to keep track of your order, understand how it fits, and give a proper solution to your enquire.
If the client has any issues with the garment, she/he has 48 hours, after receiving the garment, to contact us in firstname.lastname@example.org, providing visual evidence of the misfit.
Once we establish a need to exchange your garment, you will need to first ship it back to us within 24 hours of the exchange being approved, so we can proceed with the production of the replacement garment (upon receipt of your tracking number or your unused garment).
If you are not able to fulfill the request within the specified timeframe, we won’t be able to process your guaranty.
Returns are subject to quality approval by our returns department. Please take extra care to inspect all returned items to ensure they meet these requirements:
To report the issue within 48 hours after receiving the product.
· To send back the product within 48 hours after receiving the approval of the support team.
· Unused, Unworn
· Free of hair and odors.
· Original Packaging with Sewn-in tags attached
We will ship the new garment after verifying that you have shipped back the garment you had.
If any of the following garments fit you incorrectly we are not going to be able to exchange them: Custom, Semi-Custom, Ab Boards, and Sleeves.
We do not offer a refund for any cancellation of any kind.
If you cancel your purchase before 24 hours, we will refund the total amount you pay.
If you decide to cancel your order of a custom faja once it has started production, we will discount 20% to cover management expenses.
If you decide to cancel your order after 24h of any of the products on inventory such as Semi-custom, waist trainers 4201, Outlet and Ab boards. We will discount 20% to cover management expenses.
If you cancel your order after or during shipping we won’t refund your shipping and you may be responsible for additional charges DHL applies to redirect your package or ship back.
If a customer places a chargeback on an order that is in production or in transit, it will be put on hold and/or redirected until we receive a notification on our platform about your resolution. Keep in mind this can take up to 3 months. We kindly ask you to reach us before you do it.
We reserve the right to make refunds when we consider it necessary or/and stop communication with a client in the case that hate speech is detected, we have ZERO tolerance for disrespectful and offensive communication.